gg99 Privacy Policy

At gg99, we understand that your personal data is important. This Privacy Policy describes how gg99 collects, uses, stores, and safeguards the information you provide when you use our online gaming and betting platform. By accessing or using gg99, you acknowledge that you have read and understood this policy. We encourage all users, especially those playing from Dhaka, Chittagong, Sylhet, and other cities across Bangladesh, to review this document carefully.

This policy applies to all visitors and registered members of gg99. We handle personal data with strict confidentiality, and our practices are designed to comply with internationally recognized data protection principles. If you have questions about any aspect of this Privacy Policy, please contact our support team at the email listed in the footer of this page.

When you register and use gg99, we may collect the following categories of personal information:

• Identity information: full name, date of birth, national ID or passport details required for account verification
• Contact information: email address, phone number, and residential address (city, district — e.g., Dhaka, Rajshahi, Khulna, Barisal)
• Financial information: payment method details (such as bKash number, Nagad number, Rocket, Upay, or bank account information necessary for deposits and withdrawals)
• Technical data: IP address, device type, browser type and version, operating system, time zone (Bangladesh Standard Time, UTC+6), and session logs
• Behavioral data: game history, wagering activity, login frequency, and preferences on our platform such as slots, cricket betting, and live casino games

We collect only the information necessary to deliver our services and comply with our obligations as a safe and reliable platform. We do not collect excessive or irrelevant personal data.

The information we collect about you is used for specific, legitimate purposes. gg99 processes your personal data to:

• Create and manage your account, verify your identity, and fulfil Know Your Customer (KYC) requirements to maintain a safe gaming environment
• Process financial transactions including deposits via bKash, Nagad, Rocket, and Upay, and facilitate timely withdrawals to your preferred payment method
• Deliver customer support, respond to your queries, and resolve any disputes or technical issues you experience on the platform
• Send you relevant account notifications, promotional offers, and responsible gaming reminders where you have opted in to receive such communications
• Detect, investigate, and prevent fraudulent activity, money laundering, underage gambling, and other unauthorized or illegal use of the platform

gg99 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. However, we may share your information in the following limited circumstances:

• Service providers and partners: third-party vendors who perform services on our behalf, such as payment processors (bKash, Nagad, Rocket), identity verification providers, and fraud prevention specialists, under strict data processing agreements
• Legal and regulatory obligations: when required to disclose information by applicable laws, regulatory directives, or valid legal process, we will comply in a manner that minimizes the scope of disclosure
• Business transfers: in the event of a merger, acquisition, or sale of assets, your information may be transferred to the successor entity, subject to the same privacy protections outlined in this policy

We require all third parties who receive your data to respect its security and to treat it in accordance with applicable data protection standards. We do not permit our third-party service providers to use your personal data for their own purposes beyond those specifically agreed.

gg99 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files placed on your device that help us recognize you and remember your preferences.

We use the following types of cookies on our platform:

• Essential cookies: necessary for the website to function properly, including session management, login state persistence, and security features — these cannot be disabled
• Analytics cookies: help us understand how visitors interact with gg99, which pages and games are most popular, and how we can improve overall performance and user experience
• Preference cookies: store your platform settings such as language preference, display options, and recently played games to make your return visits smoother

gg99 implements industry-standard security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. Our platform uses SSL encryption to secure all data transmitted between your device and our servers. Access to personal data within our organization is restricted on a strict need-to-know basis, and all staff who handle user data are bound by confidentiality obligations.

While we take every reasonable step to protect your information, no method of transmission over the internet or electronic storage is 100% secure. If you believe your account has been compromised or you notice any suspicious activity, please contact our support team immediately using the contact information in the footer of this page.

We respect your rights regarding your personal data. Subject to applicable laws, you have the following rights in relation to the information gg99 holds about you:

• Right to access: you may request a copy of the personal data we hold about you at any time
• Right to rectification: if any of your personal data is inaccurate or incomplete, you have the right to request that we correct or update it
• Right to erasure: in certain circumstances, you may request the deletion of your personal data, subject to our legal and regulatory retention obligations
• Right to restriction: you may ask us to restrict the processing of your personal data in specific situations where you contest its accuracy or object to its use
• Right to withdraw consent: where we rely on your consent to process your data for optional communications or marketing, you may withdraw that consent at any time by contacting our support team

To exercise any of these rights, please contact our support team using the email address provided in the footer of this page. We will respond to your request within a reasonable timeframe and in accordance with our obligations.

gg99 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Typically, account-related data is retained for the duration of your active membership and for a reasonable period thereafter as required by applicable laws.

gg99 is strictly for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a minor has provided us with personal information without parental consent, we will take immediate steps to delete that information from our records. If you believe a minor has registered on our platform, please notify us immediately via our support email.

To facilitate deposits and withdrawals, gg99 integrates with trusted third-party payment service providers including bKash, Nagad, Rocket, Upay, and card networks such as Visa and Mastercard. When you initiate a financial transaction, relevant payment data is transmitted directly to the respective payment processor under their own privacy and security policies.

gg99 does not store your full payment credentials (such as full card numbers or mobile banking PINs) on our servers. We strongly recommend that you review the privacy policies of any payment service you use in conjunction with gg99 to fully understand how your financial data is handled by those providers.

gg99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes to this policy, we will update the effective date at the top of the page and, where appropriate, notify registered users via email or an in-platform notification.

Your continued use of gg99 following any update to this Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed about how we are protecting your information. The current version of this policy is always available on this page.